Policy C-101 Chain of Command for Public Complaints and Inquiries

The following procedures will apply to the handling of public complaints and inquiries:

1. Neither the Library Board of Trustees as a whole, nor any individual Board member, will entertain or consider communications or complaints from library employees, library patrons/users, residents, or other citizens. Such communications will be referred to the Library Director.
2. Complaints and inquiries should be submitted to the Library Director, in writing, and preferably on the Patron Complaint form available at the
3. The Library Director will make every effort to resolve the problem with the persons immediately ·
4. When satisfaction has not been achieved at this level, the Library Board of Trustees will accept written complaints or
5. Those who request a Library Board of Trustees hearing shall present written complaints or grievances to the Board Secretary in sufficient After reviewing the evidence submitted by the Library Director the Library Board of Trustees will, if it deems advisable, grant a hearing to the parties interested.
6. Library employees shall follow the procedures outlined in the Personnel Policy Manual when filing complaints or
7. The Library Board of Trustees may defer decisions regarding complaints and inquiries presented initially at public Board

Public Complaints and Inquiries

The Library Director must be consulted on all matters that involve the library personnel and the community.

Adopted: 11/14/2013

Patron Complaint Form